Accenture and Changi Airport extend digital factory partnership

Jean Hung (CAG) and Ng Wee Wei (Accenture)

Credit: Accenture

Changi Airport Group (CAG) is expanding its collaboration with Accenture for the next three years to further transform operations and enhance the traveler experience at Changi Airport.

The partnership started in 2019 with the establishment of a digital factory. Under the banner of DIVA — digital, innovation, ventures and analytics — the factory was launched to help Changi Airport develop, experiment and deploy new digital products and services, from conceptualisation to market roll-out.

Housed with experts from both Accenture and Changi Airport, DIVA leverages new technologies such as artificial intelligence (AI), digital marketing, big data and analytics, predictive maintenance and the Internet of Things (IoT).

The new agreement sees both parties leverage technologies such as extended reality, machine learning, IoT and edge computing to enable Changi Airport to seamlessly engage travelers at various touch points, prior to arriving at the airport to after they leave. Knowledge and skills transfer to the CAG team are to be expected as well.

“We have been working closely with CAG to implement digital enhancements and infuse a culture of experimentation,” said Ng Wee Wei, country managing director of Singapore at Accenture.

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